Your prizes can be picked up at Main Reception at 2 Orchard Road, Jamestown, NY 14701 during the hours of 9-5, Monday through Friday. We are closed on major holidays and may close early the day before/after these holidays. Please call ahead to be sure we will be open. Be sure to bring your government issues photo ID. If you would like someone else to pick up a prize for you, they must have a note from you allowing them to collect your prize. You can also arrange with us beforehand for someone to pick up your prize. You can win once every 30 days with our stations. You have 30 calendar days to pick up your prize, or it will be forfeited. We can mail your prize to your address if you make a written request. We are not responsible for any lost or damaged prizes that are mailed to you. Prizes are non-exchangeable and non-transferable. Complete contest rules can be found here.